Dodge Credit Card Customer Service A Deep Dive

Dodge Credit Card Customer Service: navigating the complexities of credit card interactions, from simple inquiries to intricate issues. This comprehensive exploration delves into every aspect of the customer experience, from available channels to the crucial role of agent training. We’ll uncover the common complaints, assess the effectiveness of current procedures, and explore potential improvements to ensure a smoother, more satisfying journey for all Dodge cardholders.

This overview analyzes customer service channels, common complaints, and efficiency strategies. We’ll examine the training of agents, policies and procedures, customer satisfaction, technology, problem resolution strategies, security concerns, and future trends. The goal is to present a thorough and insightful analysis of Dodge Credit Card’s customer service landscape, enabling a better understanding of its strengths, weaknesses, and potential for growth.

Customer Service Channels

Reaching out to Dodge Credit Card support is easier than you think! We’ve got various ways to connect, from the familiar phone call to the modern online chat. No matter your preference, we’re here to help.Getting the right help, quickly and efficiently, is paramount. Knowing your options and their strengths and weaknesses empowers you to choose the best method for your situation.

Common Customer Service Channels

A wide array of channels is available to connect with Dodge Credit Card customer service. This variety ensures a personalized and effective resolution to your concerns.

• Phone:

Direct phone lines offer immediate assistance. Representatives can often resolve issues on the spot. However, call volume can sometimes lead to wait times, and not all problems can be solved over the phone without further steps.

• Email:

Email provides a written record of your inquiry and allows for thorough explanation of the issue. This is ideal for complex problems or those requiring detailed documentation. Response times might be longer than a phone call, but you can always track the progress of your request.

• Online Chat:

Online chat offers a quick, interactive way to resolve simple inquiries. Live chat agents can usually guide you through basic procedures, making it a fantastic option for troubleshooting. This method may not be ideal for complex problems, where a more detailed explanation might be needed.

• Social Media:

Social media channels can provide a platform for quick questions or general support. While not the ideal method for complex problems, it is a good starting point for quick questions and clarifications. However, expect a slightly longer response time compared to online chat.

Channel Comparison

Choosing the right channel depends on the nature of your issue and your preferred level of interaction. This table summarizes the key differences in speed, accessibility, and resolution rates for each channel.

Channel	Speed	Accessibility	Resolution Rate
Phone	Generally fast, sometimes with wait times	High, available 24/7	High, but depends on complexity
Email	Moderate	High, available 24/7	High, often ideal for detailed issues
Online Chat	Fast	High, usually available during business hours	Moderate, best for basic inquiries
Social Media	Slow	High, available 24/7	Low, generally best for basic inquiries

Common Customer Complaints

Navigating the world of credit cards can sometimes feel like a maze. Understanding the frequent points of friction in customer interactions helps us all get a clearer picture of how to improve the experience. Dodge Credit Card users are no different, and identifying their concerns is crucial to building trust and loyalty.Customer complaints, while often frustrating, offer valuable insights.

They highlight areas where processes can be streamlined, communication can be enhanced, and ultimately, the customer experience can be revolutionized. By understanding the root causes of these issues, we can pave the way for more positive interactions and a more satisfied customer base.

Slow Response Times

Slow response times are a common source of frustration for customers. This can manifest as delayed account inquiries, extended wait times for customer support, and difficulty getting issues resolved promptly. Customers often feel unheard and their concerns disregarded when their questions or problems linger unresolved.

• Customers frequently report lengthy wait times on hold, sometimes leading to abandonment of their call. This can result in lost opportunities to resolve issues quickly.
• Lack of immediate acknowledgment of inquiries, even through digital channels, can create a sense of disconnection and disconnect from the customer service team.
• Delayed responses to email or online inquiries contribute to a perceived lack of attention to customer needs. This can lead to a decline in customer satisfaction.

Solutions to this problem include investing in more customer service representatives, enhancing self-service options like online FAQs, and implementing more efficient ticket management systems. This approach allows for quick responses and addresses concerns more efficiently.

Unhelpful Agents

Unhelpful agents are another common complaint. This often stems from a lack of training, insufficient knowledge of policies, or poor communication skills. Customers may feel frustrated when they aren’t receiving helpful assistance or when their concerns aren’t being addressed appropriately.

• Customers may encounter agents who are unable to answer their questions or who provide inaccurate information. This leads to further complications and a more negative experience.
• A lack of empathy and a dismissive attitude from some agents can exacerbate customer frustration. Understanding the customer’s perspective and showing empathy are crucial to a positive resolution.
• Agents who fail to follow established procedures, such as correctly documenting interactions or escalating issues, hinder efficient problem resolution.

To combat this, comprehensive agent training programs, regular policy updates, and improved communication protocols are essential. Continuous feedback mechanisms allow for identifying areas for improvement in agent performance.

Unclear Policies

Unclear policies and terms and conditions can cause confusion and frustration for customers. When policies are not clearly articulated or are difficult to understand, customers may struggle to comprehend their rights and responsibilities.

• Ambiguous terms in the credit card agreement or associated documents create uncertainty and potential disputes.
• Lack of readily accessible and understandable explanations of policies can lead to misinterpretations and misunderstandings. Customers need clear and concise information.
• Changes to policies without proper notification can surprise customers and create distrust. Transparent communication regarding policy changes is crucial.

Clear and concise policy documents, readily available FAQs, and easily accessible customer service representatives who can clarify any ambiguities are key to resolving this issue.

Customer Service Efficiency

Dodge Credit Card strives to provide exceptional customer service, recognizing it as a cornerstone of our success. A seamless and efficient experience empowers our customers, fostering loyalty and positive brand perception. Improving our service efficiency is a continuous process demanding attention to detail and a proactive approach.Customer service efficiency is directly tied to customer satisfaction. Quick resolutions and helpful interactions translate to happier customers, which, in turn, builds brand trust and encourages repeat business.

Understanding the factors that impact efficiency allows us to implement targeted strategies for improvement.

Factors Affecting Efficiency

Several key factors influence the speed and effectiveness of our customer service operations. Staffing levels play a critical role, ensuring adequate personnel are available to handle incoming calls and inquiries. Furthermore, comprehensive training programs equip representatives with the necessary skills and knowledge to resolve issues efficiently. Modern technology, including robust CRM systems and self-service tools, streamlines processes and reduces response times.

Strategies to Improve Response Times

Optimizing response times is essential for a positive customer experience. Implementing a multi-channel approach, enabling customers to reach us through various channels (phone, email, online chat), allows flexibility and caters to different preferences. Proactive monitoring of customer service queues and real-time adjustments to staffing levels based on demand help manage fluctuating call volumes. Furthermore, utilizing AI-powered chatbots for routine inquiries frees up human agents to handle more complex issues.

This combination of human touch and technological advancement can significantly reduce wait times.

Strategies to Improve Resolution Rates

A high resolution rate is vital for customer satisfaction. Equipping agents with detailed product knowledge, updated information on policies, and access to comprehensive databases enables accurate and timely problem-solving. Implementing standardized procedures for handling recurring issues helps streamline the process and ensure consistency in service delivery. Utilizing a well-structured escalation process for complex issues prevents prolonged wait times and ensures a swift resolution.

Collecting feedback from customers on the resolution process is invaluable in identifying areas for improvement.

Handling Complex Customer Issues

Complex customer issues demand a nuanced approach. Identifying the root cause of the problem through thorough questioning and active listening is crucial. Providing clear and concise explanations of the resolution process, keeping the customer informed at each stage, is essential. Maintaining a calm and professional demeanor, even under pressure, is key to fostering trust and cooperation. Escalating issues to a senior representative or specialized team when necessary ensures a prompt and effective resolution.

This approach guarantees the customer’s needs are met and the situation is handled appropriately.

Customer Service Agent Training

Navigating the world of customer service, especially with a credit card, demands more than just knowing the product. It’s about understanding the customer’s perspective, anticipating their needs, and delivering solutions with empathy and expertise. Effective training for Dodge Credit Card agents is paramount to building trust, fostering loyalty, and ensuring a positive customer experience.

Essential Agent Skills

Customer service agents need a multifaceted skill set to thrive in their roles. Strong communication skills are fundamental, encompassing active listening, clear articulation, and the ability to tailor communication to different personalities. Problem-solving abilities are critical for resolving complex issues, while empathy and a genuine desire to help are essential for building rapport. Technical proficiency in using the credit card system and related tools is equally vital.

Agents must also demonstrate patience, resilience, and a commitment to exceeding customer expectations.

Knowledge Base

A comprehensive understanding of Dodge Credit Card products, features, and policies is essential. Agents need to be well-versed in account opening, account management, payments, rewards programs, and any associated fees or charges. Familiarity with relevant regulations and compliance procedures is also crucial. They must understand the various ways customers can contact Dodge Credit Card and the procedures for handling inquiries efficiently.

This detailed knowledge ensures that agents can confidently address customer queries and provide accurate and helpful information.

Training Modules

To equip agents with the necessary knowledge and skills, a structured training program is crucial. These modules should focus on crucial areas.

• Product Knowledge: Agents must be fully familiar with all aspects of Dodge Credit Card offerings. This includes understanding the various card tiers, associated benefits, reward programs, and any restrictions or limitations. They should also be well-versed in the card’s terms and conditions.
• Communication Techniques: Training should cover active listening techniques, effective verbal and written communication, and how to address diverse customer personalities. Role-playing scenarios and feedback mechanisms are beneficial for skill development.
• Problem-Solving Strategies: Agents should be trained on various problem-solving methodologies. This includes understanding common customer issues and developing systematic approaches to resolving them efficiently and effectively. Knowledge of escalation procedures is also vital.
• Compliance and Regulations: Agents must understand the relevant financial regulations and compliance procedures. This includes knowledge of data privacy, security protocols, and reporting requirements. Thorough training ensures compliance and protects both the company and the customer.
• System Proficiency: Training should include hands-on practice with the credit card management system. Agents must be proficient in navigating the system, accessing customer information, and completing transactions accurately and efficiently.

Role-Playing and Practical Exercises

Reinforcing training through simulated scenarios is vital. Role-playing exercises allow agents to practice handling various customer situations, from simple inquiries to complex disputes. These practical exercises build confidence and provide opportunities for immediate feedback, ensuring agents can effectively apply their knowledge and skills in real-world interactions. These exercises should be diverse, encompassing different customer types and problem scenarios.

Continuous Learning and Improvement

Maintaining a high level of service demands ongoing development. Training should incorporate opportunities for continuous learning and improvement. Regular feedback mechanisms, access to updated resources, and opportunities for professional development are essential to keep agents current with evolving industry best practices and customer expectations.

Customer Service Policies and Procedures

Dodge Credit Card customers deserve a seamless experience. Our policies and procedures are designed to ensure prompt and effective resolution of any issue, from account inquiries to fraud alerts. We value your time and trust, and these guidelines are built on that principle.Understanding our policies empowers you to navigate your account with confidence. This section Artikels the key steps and procedures for various situations, providing a clear roadmap for handling different requests.

Account Inquiries

Our commitment to transparency ensures easy access to your account information. Customers can obtain account balances, transaction histories, and payment schedules through multiple channels. This includes online account access, phone calls to our dedicated customer service line, and written requests via mail. For online access, ensure secure login credentials are used to protect sensitive data. For phone calls, expect a prompt response from a knowledgeable representative.

Payment Disputes

We recognize that errors can occur in billing statements. To ensure accuracy, our policy includes a straightforward dispute resolution process. Customers should promptly report any discrepancies or errors by contacting our customer service team within 60 days of the billing statement date. Detailed documentation, such as copies of supporting receipts or invoices, significantly accelerates the process. This will help our team investigate the issue effectively.

Fraud Reporting

Protecting your account from fraudulent activity is a top priority. Immediate action is crucial. Report any suspicious activity immediately by contacting our fraud department through the phone number provided on your cardholder agreement or through our secure online portal. Detailed information about the suspicious activity, including dates, amounts, and descriptions of transactions, will greatly assist our team in verifying and resolving the issue swiftly.

Policy and Procedure Summary

Policy	Procedure
Account Inquiries	Contact customer service via phone, online portal, or mail.
Payment Disputes	Report discrepancies within 60 days of billing statement date, provide supporting documentation.
Fraud Reporting	Contact fraud department immediately, provide detailed information about suspicious activity.

Customer Satisfaction

Dodge Credit Card customers deserve the best possible experience. Their satisfaction is paramount to our success and reflects our commitment to providing top-notch financial services. Understanding and acting upon customer feedback is key to continuous improvement.Customer satisfaction scores provide a crucial snapshot of how our customers perceive our services. These scores are not just numbers; they represent the collective voice of our valued clients, revealing how we’re performing and highlighting areas needing attention.

Comparing these scores to industry benchmarks provides a clearer picture of our position within the competitive landscape.

Evaluating Customer Satisfaction Scores

Dodge Credit Card customer satisfaction scores are regularly monitored using various metrics. These metrics include surveys, feedback forms, and online reviews. Analyzing these scores helps identify patterns and trends in customer sentiment. Thorough analysis allows us to pinpoint areas of strength and weakness, fostering a more refined approach to service.

Comparing Scores to Industry Benchmarks

Benchmarking against industry standards is vital to understanding our performance. This comparison allows us to identify where we excel and where we can enhance our offerings. Industry benchmarks often vary depending on factors like product type, customer segment, and geographic location. For example, a credit card targeted at millennials might have different benchmarks compared to a card for senior citizens.

By identifying these benchmarks, we can tailor our strategies to meet and surpass expectations.

Methods to Improve Customer Satisfaction

Improving customer satisfaction requires a multifaceted approach. Effective feedback mechanisms are essential for gathering customer insights. Proactive communication, including personalized messages and timely updates, fosters a sense of trust and engagement.

• Feedback Mechanisms: Implementing various feedback mechanisms, such as surveys, online forums, and dedicated customer service channels, allows for a continuous stream of feedback. This continuous feedback loop allows for timely adjustments and improvements, ensuring that our services are always meeting evolving customer needs.
• Proactive Communication: Proactive communication builds customer loyalty. Clear and concise communication about account changes, promotional offers, and important updates helps customers stay informed and in control of their financial matters. This builds trust and strengthens the customer-brand relationship. Examples include automated welcome messages, personalized email alerts about account activity, and prompt responses to inquiries.
• Personalized Service: Tailoring service to individual customer needs fosters a sense of appreciation. Understanding customer preferences and needs enables us to offer more relevant products and services. For example, personalized recommendations for financial tools and resources can greatly enhance the customer experience.
• Addressing Complaints Swiftly: Prompt and effective resolution of complaints demonstrates a commitment to customer satisfaction. Implementing streamlined complaint procedures and dedicated complaint resolution teams is crucial to addressing customer concerns swiftly and efficiently. This shows customers that their concerns are valued and taken seriously.
• Empowering Customer Service Agents: Providing customer service agents with the necessary training and tools to effectively handle various customer issues is paramount. Well-trained agents can anticipate and address customer needs, fostering a positive and efficient interaction. This ensures a consistent level of quality in customer service interactions, which is vital for building trust and positive brand perception.

Customer Service Technology

Dodge Credit Card prioritizes a seamless customer experience, and technology plays a pivotal role in achieving this goal. Our commitment to delivering exceptional service extends to leveraging cutting-edge technology to make interactions efficient, personalized, and ultimately, satisfying. Modern customers expect instant responses and personalized support, and we strive to meet those expectations.Our current technology stack includes a robust online portal, mobile app, and a sophisticated phone system.

These tools empower our agents with the information they need to resolve issues quickly and effectively, while also providing customers with self-service options to handle routine tasks.

Online Portal Features

The Dodge Credit Card online portal provides a comprehensive suite of features. Customers can access account statements, make payments, update contact information, and track transactions with ease. This accessibility promotes customer autonomy and reduces the need for direct agent interaction on routine matters. The portal also allows customers to submit requests for account assistance or dispute resolution, further streamlining the process and improving efficiency.

Mobile App Functionality

Our mobile application complements the online portal, providing similar functionalities on the go. Customers can manage their accounts, view transaction history, and make secure payments anytime, anywhere. This accessibility fosters a convenient and responsive experience, particularly useful for customers with busy schedules.

Phone System Capabilities

The phone system is equipped with advanced features, such as interactive voice response (IVR) systems. IVR systems provide customers with immediate assistance by guiding them through various options to resolve common issues. This significantly reduces wait times and allows customers to address their concerns proactively. The system also incorporates sophisticated call routing and queuing mechanisms to ensure that calls are handled efficiently.

Data Analytics and Customer Insights

Dodge Credit Card utilizes data analytics to gain valuable insights into customer behavior and preferences. These insights inform the development of targeted marketing campaigns and personalized customer service strategies. This data-driven approach ensures that our service initiatives are aligned with the needs and expectations of our clientele.

Potential Improvements

While our current technology is robust, several potential improvements can enhance the customer experience even further. These include integrating AI-powered chatbots to handle frequently asked questions and provide immediate assistance. Furthermore, implementing a more sophisticated customer relationship management (CRM) system can facilitate more personalized interactions. These enhancements will create a more seamless and efficient customer service ecosystem, ensuring that customer needs are met with promptness and accuracy.

Problem Resolution Strategies

Navigating customer issues effectively is key to maintaining positive relationships and fostering loyalty. A smooth resolution process builds trust and confidence in your brand. This section Artikels strategies for handling customer problems, from initial contact to escalation, ensuring a satisfying outcome for all involved.

Effective Problem-Solving Strategies

A well-defined problem-solving approach is crucial for resolving customer issues efficiently and effectively. A systematic process helps ensure consistent and positive outcomes. Each step should be treated as an opportunity to understand the customer’s perspective and address their concerns promptly.

• Active Listening: Actively listening to the customer’s concerns goes beyond hearing their words; it involves understanding their emotions and underlying needs. By truly listening, you can identify the root cause of the problem and tailor your response accordingly. For instance, a customer frustrated about a delayed delivery might not just want the package delivered faster; they might need reassurance and an apology for the inconvenience.

• Empathy and Compassion: Demonstrating empathy and compassion shows the customer that you care about their experience. Acknowledge their frustration and validate their feelings, even if you don’t agree with their assessment of the situation. For example, saying “I understand your frustration with the late delivery” acknowledges their feelings, even if the delay was unavoidable.
• Clear and Concise Communication: Clearly and concisely explain the steps being taken to resolve the issue. Use simple language and avoid jargon. Keep the customer informed at every stage of the process. For example, if a replacement part is needed, explain the timeframe for obtaining it and the expected delivery date.
• Solution-Oriented Approach: Focus on finding a solution that satisfies the customer’s needs. Explore different options and present them in a positive and constructive manner. For example, if a customer’s order is incorrect, consider offering a refund, a replacement, or a discount on their next purchase, depending on the situation.

Escalation Process for Unresolved Issues

A well-defined escalation process ensures that unresolved customer issues are addressed promptly and effectively.

1. Initial Contact Resolution Attempt: Attempt to resolve the issue at the first point of contact. Utilize available resources to address the customer’s concern.
2. Escalation Criteria: Define clear criteria for escalating an issue. This might include issues exceeding a certain value, complex situations, or persistent customer dissatisfaction.
3. Escalation Procedure: Establish a clear escalation procedure, outlining the steps to be taken when an issue cannot be resolved at the initial contact level. This may involve routing the customer to a supervisor or a specialized department.
4. Documentation: Maintain thorough documentation of all interactions and attempts to resolve the issue. This includes dates, times, and details of conversations. This record provides valuable context for the next level of support.
5. Follow-up and Reporting: Ensure follow-up with the customer after escalation. Keep the customer informed about the progress of the issue and expected resolution time. Report the resolution to the appropriate parties.

Flowchart of Problem Resolution

Step	Action
Customer Contact	Listen attentively, acknowledge concern, and gather information.
Identify Root Cause	Determine the underlying issue.
Propose Solutions	Offer multiple viable solutions.
Customer Acceptance	Confirm if the customer accepts the solution.
Implementation	Execute the chosen solution.
Follow-up	Ensure resolution is satisfactory.
Escalation (if necessary)	Follow escalation protocol.

Security and Privacy Concerns: Dodge Credit Card Customer Service

Protecting customer information is paramount. A secure environment fosters trust and encourages continued use of our services. Understanding and proactively addressing potential vulnerabilities is key to maintaining this trust.Our commitment to security is a continuous process, requiring vigilance and adaptation to evolving threats. We’re dedicated to keeping your data safe and confidential, employing robust measures to shield it from unauthorized access.

Potential Security and Privacy Concerns

Customer data, including personal information and financial details, is vulnerable to various threats. These range from phishing scams to sophisticated cyberattacks. Unauthorized access or misuse of this data can have significant consequences for individuals.

Strategies to Address Security Concerns

Robust security measures are crucial for mitigating risks. Implementing multi-factor authentication, encrypting data transmissions, and regularly updating security protocols are fundamental strategies. These measures, when combined with employee training, create a layered approach to security.

Protecting Customer Data During Interactions

Protecting customer data during interactions is critical. Customer service agents must adhere to strict protocols to ensure data confidentiality. Secure communication channels, such as encrypted email or secure portals, are essential components of this process. All interactions should be logged and monitored for potential security breaches. This ensures that any anomalies are quickly identified and addressed.

Data Encryption and Transmission Security

Data encryption is a fundamental aspect of protecting customer data. All sensitive information should be encrypted during storage and transmission. Employing strong encryption algorithms and regularly updating these algorithms is vital. This process should be regularly audited to ensure its effectiveness. For example, a robust encryption algorithm like AES-256 is crucial.

Employee Training and Awareness

Regular training for customer service agents is vital for maintaining a high level of security awareness. This training should cover topics like recognizing phishing attempts, protecting confidential information, and adhering to data security protocols. Regular updates on emerging threats and best practices are essential for ongoing training. This ensures agents can effectively respond to potential threats.

Compliance with Regulations

Adhering to relevant data protection regulations, such as GDPR or CCPA, is essential. Our policies and procedures must comply with these regulations. This ensures we are meeting the highest standards of data protection. This proactive approach protects both our customers and the company.

Security Audits and Assessments

Regular security audits and assessments are vital to identify and address vulnerabilities. These assessments should cover all aspects of our customer service operations, including communication channels, data storage, and employee practices. This process helps us proactively address potential weaknesses before they can be exploited. This proactive approach is essential to preventing breaches.

Future Trends in Customer Service

Dodge Credit Card customers deserve the best service possible, and staying ahead of the curve is key. We need to anticipate how customers will interact with us in the future and be prepared to meet their evolving needs. This proactive approach will ensure we maintain a competitive edge and provide a truly exceptional experience.

Emerging Trends in Customer Service

The customer service landscape is rapidly changing. Expect to see a greater emphasis on personalized experiences, proactive problem-solving, and seamless omnichannel interactions. Customers are increasingly demanding solutions that anticipate their needs before they even realize them. This requires a shift from reactive to proactive customer service.

Adapting to Future Trends

Dodge Credit Card must embrace these shifts to remain competitive. This involves investing in cutting-edge technology, training agents to handle complex situations, and fostering a culture of continuous improvement. We need to understand the customer’s journey, anticipating their needs and tailoring our responses.

Omnichannel Integration

Providing a seamless experience across all channels is critical. Customers expect to be able to contact us via phone, email, chat, or social media and receive consistent support. Integrating these channels allows for a unified view of the customer, leading to a more personalized and efficient experience. For example, information gathered from a chat session should be seamlessly integrated with the customer’s account history when they call.

AI-Powered Solutions

AI chatbots and virtual assistants are rapidly changing how customers interact with businesses. Leveraging these technologies can significantly improve response times, handle routine inquiries, and free up human agents to focus on complex issues. Consider implementing AI-powered systems to proactively identify potential issues and offer solutions before customers even reach out.

Personalized Customer Journeys

Customers value unique and tailored interactions. Data analysis can help us understand individual customer preferences and tailor interactions accordingly. For example, offering personalized recommendations based on past transactions or providing specific product support based on customer usage patterns.

Proactive Problem Solving

Anticipating and addressing potential problems before they escalate is crucial. This proactive approach can involve analyzing customer data to identify patterns, providing preemptive support, and ensuring a smooth customer journey. Imagine sending a proactive message to a customer whose payment is approaching the due date, reminding them of their balance and providing options for payment.

Customer Feedback Integration

Collecting and acting upon customer feedback is essential for continuous improvement. Implement systems to gather feedback across all channels and use this data to identify areas for enhancement in customer service processes. A simple feedback survey after a customer interaction can yield valuable insights and improve future interactions.

Future Innovations

A key area for innovation is leveraging augmented reality (AR) or virtual reality (VR) to provide interactive and immersive experiences. These technologies can be used to enhance customer training, provide product demonstrations, or guide customers through complex processes. This could be seen in a VR demonstration of a new credit card feature.

Conclusion, Dodge credit card customer service

Embracing these future trends is not just about staying ahead of the competition; it’s about delivering an exceptional experience that strengthens customer loyalty. By adapting to evolving customer expectations, Dodge Credit Card can continue to build a strong and lasting relationship with its valued clientele.